Remote support
Get help in minutes
Most problems can be fixed remotely. Follow the steps below and one of our technicians will connect to your computer securely.
- 1
Contact us
Call or email so a technician is ready for you. Remote sessions are only ever started with your permission.
- 2
Open Splashtop SOS
Download and run the Splashtop SOS app. There’s nothing to install — it runs straight away on Windows and Mac.
- 3
Read us your code
The app shows a session code. Read it to your technician and they’ll connect. You can see everything they do, and you can end the session at any time.
Not urgent? Log a ticket
Existing clients can raise and track requests in our Client Portal.
Open the Client PortalStay safe
We will never call you out of the blue and ask to connect to your computer. If anyone claiming to be Netstable does, hang up and call us on 01625 380 083.