FAQ
Frequently Asked Questions (FAQ)
Everything you need to know about Netstable’s IT support and services.
General IT Support Questions
What areas do you cover?
We’re based in Cheshire and provide remote and on-site IT support across the North West, including Greater Manchester, Merseyside, and Staffordshire.
What types of businesses do you support?
We work with companies of all sizes — from sole traders and start-ups to multi-site organisations — across sectors such as professional services, construction, education, manufacturing, and retail.
What are your support hours?
Our standard support hours are Monday to Friday, 9am–5pm, with optional out-of-hours and weekend cover available for contract clients.
How do I contact your support team?
The easiest way to contact us is support@netstable.co.uk. We are entirely UK based and you can reach us via phone, email, or remote support
request. Our clients can also log tickets through our online helpdesk.
Our office hours phone number is 01625 380 083.
Do you provide both remote and on-site IT support?
Yes. Most issues can be fixed remotely, but if on-site assistance is needed, one of our local engineers will visit your premises.
Support Packages & Pricing
What support options do you offer?
We offer Pay-As-You-Go, Remote & On-Site, Remote Monitoring & Management, and Contract IT Support packages — each designed to suit different business needs.
How does Pay-As-You-Go IT support work?
You contact us whenever you need help. There’s no ongoing contract — you simply pay our hourly rate for the time used.
What’s included in your Contract IT Support plan?
Contract clients receive *unlimited remote support, proactive system monitoring, and on-site time each month, plus priority response and regular maintenance checks.
Can I tailor a support package to suit my business?
Absolutely. We can create a custom support plan that matches your exact requirements, number of users, and systems in place.
How much does managed IT support cost?
Our pricing starts from £25 + VAT per machine, per month, including full remote support and monitoring. We’ll provide a clear, fixed quote once we assess your setup.
Technical & System Questions
Do you support Microsoft 365?
Yes. We’re experienced in Microsoft 365 setup, migration, and ongoing support, including email configuration, Teams, and SharePoint.
Can you support Apple and Windows devices?
Yes. We support Windows PCs, laptops, servers, and Apple devices, ensuring everything integrates smoothly across your network.
Can you help move our systems to the cloud?
Absolutely. We provide cloud migration and management services, helping you securely move email, data, and applications to platforms like Microsoft 365 or Azure.
Do you provide network and Wi-Fi support?
Yes. We handle everything from setting up secure wireless networks to troubleshooting connectivity issues and installing business-grade networking equipment.
Maintenance & Monitoring
What is remote monitoring and management?
It’s software that continuously checks your computers and servers for potential issues. We get alerted before problems cause downtime — allowing us to fix things proactively.
How often do you perform maintenance checks?
Contract clients receive regular system maintenance and performance checks, typically monthly or quarterly depending on the plan.
Can you support third-party software?
Yes. We’ll liaise with your third-party software vendors directly, saving you time and ensuring issues get resolved quickly.
Onboarding & Switching Providers
How easy is it to switch to Netstable?
Very easy. We’ll handle the entire transition — from documentation and credentials to system monitoring setup — ensuring minimal disruption to your business.
What happens when I first sign up for IT support?
We carry out an initial IT health check to review your current setup, identify risks, and make sure your systems are properly monitored and maintained from day one.
Do you offer a free consultation?
Yes, we offer a free IT consultation or health check for new clients to help you understand where improvements can be made.
Why should I choose Netstable over other IT providers?
We’re a Cheshire-based IT partner focused on reliability, transparency, and building long-term relationships. Our friendly team provides clear communication, fast responses, and tailored solutions that help your business thrive.